Dear customer:
Thank you for choosing our website. To help you better understand our transportation services, the following is our transportation policy, aiming to provide you with an efficient and transparent shopping experience.
- Delivery time
We promise to process your order within 24 hours after placing it and ship it within 48 hours. In case of holidays or promotional activities, the shipping time may be slightly delayed, but we will do our best to ensure that your order is dispatched as soon as possible. You can check the order status and the estimated shipping time on the order details page.
- Mode of transportation
We cooperate with many well-known logistics companies to offer you a variety of transportation options. You can choose the suitable mode of transportation according to your own needs. We will send you the logistics information via email after shipment. You can check the status of your package at any time through the link or tracking number in the email.
- Transportation costs
We offer free shipping services across the country. No matter how much your order is, we will cover the shipping cost for you. We believe that free shipping can bring you a more pleasant shopping experience. If the transportation method you choose requires additional charges, we will clearly inform you on the order confirmation page.
- Delivery time
The delivery time depends on the mode of transportation and the delivery address you choose. Generally speaking, the delivery time in most areas of the country is 3 to 7 working days. It might take a little longer in remote areas. If you need expedited delivery, please indicate it when placing your order and we will do our best to arrange it for you.
- Package Tracking
We will send you the logistics information via email after shipment, including the logistics tracking number and tracking link. You can check the transportation status of your package at any time through this information. If you encounter any problems during transportation, such as package delay or loss, please contact our customer service team in time and we will assist you in solving them.
- Package signature for receipt
Please carefully check the completeness and accuracy of the package upon receipt. If the package is damaged or the goods do not match the order, please refuse to accept it on the spot and contact our customer service team in time. We will re-ship it for you or process a refund. If you entrust someone else to collect your package on your behalf, please ensure that the recipient understands and agrees to these terms.
We are committed to providing you with efficient and reliable transportation services. If you have any questions or suggestions regarding our transportation policy, please feel free to contact us at any time. Thank you for your support and trust!